Running your supermarket account in Klug Insights

Use this order when setting up a retailer account or cleaning up an existing one:

1. Submit company verification from Settings.
2. Add every physical branch with a correct map location.
3. Submit products individually or by CSV bulk upload.
4. Review product match status in Submitted products.
5. Assign matched products to the branches where they are sold.
6. Set branch-level prices, discounts, and stock status.

Open the Dashboard to check product and price health at a glance. It shows submitted products, mapped products, unmapped products, and active prices.

If mapped product counts are low, review Submitted products before assigning products or setting branch prices.

Open Settings to update your profile and submit company verification. Verification is reviewed by Klug. Until the company is approved, some live consumer-facing actions, especially price submission, may be limited.

If verification is rejected, review the message shown in the portal and contact Klug support before re-applying.

Open Branches and create one branch for each physical supermarket location. Use the public branch name shoppers recognise.

• Set the map location with the branch location picker.
• Keep names consistent with storefront signage and receipts.
• Update the branch when a store relocates or changes name.

Use Single product for one item, or Bulk upload for a CSV. Clear product names, pack sizes, and barcodes help Klug match your submission to the correct catalogue product.

Review matched and unmapped items in Submitted products. Matched products can be assigned and priced by branch. Unmapped products may need Klug review before they work fully in shopper flows.

The bulk upload flow lets you upload a CSV, review automatic matching, remove unclear rows, and commit only when the review is complete. Nothing is saved until you click the final commit action.

• Barcode matches are usually the strongest matches.
• Name matches should be checked for pack size and variant.
• No-match rows can still be submitted for Klug mapping review.

Open Branch assignments to choose where each product is sold. A product can be assigned to several branches at once.

If a product is temporarily unavailable at a branch, mark it unavailable rather than deleting the product from your account.

Open Prices to set branch-level prices and stock status. Expand a product, select one or more branches, choose a price, set stock status, and save.

• Prices must be attached to a branch before shoppers can see them.
• Discounts are entered as an amount off, for example KES 20 off.
• Temporary discounts should have an expiry date.
• Expired discounts stop showing automatically.

You can also apply branch-specific promotions from Branch assignments by selecting assignment rows and using the bulk discount action.

Klug shopper experiences use verified branch and branch price data. The main drivers of visibility are company verification, branch location, product matching, branch assignment, branch price, discount expiry, and stock status.

Open Admin users to manage people who can access your retailer account. Keep access limited to teammates who need to update catalogue, branch, or price data.

For branch, product, price, discount, or user access issues, contact kluginsights@gmail.com.